Refund and Cancellation Policy

No Returns No Exchange and No Cancellations Policy

Tulsi Resin Store does not provide with the option to refund or exchange the product once purchased. The exact size and color are mentioned to avoid the need to exchange the product, so check images and read description before purchasing. Furthermore, the Quality Check team checks each product to ensure it does not have any defects. However, in case of any manufacturing defect, damaged item in transit or missing item in order, you can register a complaint with-in 48 hours by sending us an email at sales@tulsiresin.com.
 
To be eligible to for a refund, you are required to record a video of opening the package to prove that you received an already defective product. Do share your order number along with unboxing video .
 
The team will respond to the complaint query within 2- 5 working days and get in touch with you.
If you are eligible for the refund or replacement, the team will communicate with you and take the needful steps.

In case the delivery status shows “delivered” and you have not received the product yet, you need to intimate us within 24 hours. You are requested to send an email with your order id with the subject “wrong delivery status” to sales@tulsiresin.com
Failing to do so within 24 hours doesn’t make you entitled to any refund or any support from our team.
 

RTO: (Return) Due to Customer Mistake: if a shipment is returned due to mistake or negligence on the customer's part—such as providing an incorrect or incomplete address, incorrect contact information, failing to answer calls from the courier and from the vendor (Tulsi Resin Store) or not being available to accept delivery etc —the customer will be responsible to bear RTO charges and Reshipment charges of parcel . (Cancellation of order will not be entertained )

If you do not receive the refund amount in the time duration mentioned, you can check your bank account again or contact the bank as the processing may take some time from their end. Or else, you can contact us at the sales@tulsiresin.com .
 
The shipping charges are non-refundable.
 
Refund or cancellation of CUSTOM PRODUCTS are not entertained.