FAQ's
Orders
Below are some common questions about orders
Is it possible to edit my order after it's been placed?
ADDITION
If your have placed order within 4 hours then WhatsApp us on 78787-68650 for Additions.
ALTERATION
We do not accommodate changes to items once an order has been placed.
For any other query contact us on - 78749-68651
Do you provide air shipping services?
AIR SHIPMENT TERMS
- We can not assure delivery date,
- Maximum parcel weight allowed 1 kg
- Customisation will still take 2-4 days
- Air shipment charges Rs. 1150 - 1250
- We will speed-up dispatching process
- For any help WhatsApp us on +91 7874968651
Are bulk orders accepted?
Please check the coupon and discounts available for bulk orders on our website link below.
https://tulsiresin.com/pages/coupon-code
or if you want to become a reseller - visit tulsitexture.com
Is there any disount?
Discount/Coupon
Please check the website link below for available discounts and coupons.
these codes can be applied at checkout page.
https://tulsiresin.com/pages/coupon-code
Couldn’t process the order?
Website Issues
Please try after some time or try from a different browser/device.
If the issue still persists, WhatsApp us at +91 - 7878768650
on Mon - Sat between 10:00 AM - 7:00 PM
What’s the price for resin art classes?
For Kits & Tutorials Check below link -
https://tulsiresin.com/collections/kits-tutorial
For Resin Courses check below link -
https://workshop.tulsiresin.com/learn
I didn't receive any confirmation email.
Please check your order status in order tracking,
https://linktr.ee/Tulsiresin
if you find it, that mean your order is confirmed, and we will dispatch it soon
you can ignore other failure notifications.
Do you offer COD (Cash on Delivery)?
Unfortunately, we do not offer Cash on Delivery (COD) as a payment option at this time. We accept other payment methods, and we’d be happy to assist you with any questions regarding those.
Do you offer customization?
Yes, we do offer customization! We're happy to tailor our products to meet your specific needs. visit : https://tulsiresin.com/collections/custom-products
Customisation will still take 2-4 days.
Which resin is the best?
We offers a variety of resins tailored to different applications and based on requirements.
check our resin: https://tulsiresin.com/collections/resin
How do i track my order?
You can track your order using the following link: https://linktr.ee/Tulsiresin
How to see my order details?
To view your order details, log in to your account on the website or app where you made the purchase. Navigate to the "Order History" or "My Orders" section, and select the specific order you want to view.
Shipping
Below are some of are common questions about Shipping
Do you ship internationally?
Yes, we do provide international shipping to many countries.
To see if we offer shipping to your Country, simply add the items you wish to purchase to your cart and proceed to checkout.
Please check our International Shipping Policies here : https://tulsiresin.com/pages/international-shipping
or contact our customer support team on +917874968651
What's the shipping cost to India?
Once you add products to your cart on our website, you will get estimated shipping charges based on the weight and dimensions of your items.
Now Enjoy free shipping in India on orders over Rs. 5000! Just use the code "FREESHIP" at checkout
Refund and Return Policy?
What is the returns and refunds policy?
We currently do not offer refunds, returns, or exchanges, except in cases of wrong, damaged, or missing items.
If you encounter any issues, please share a full unboxing video and images via email to sales@tulsiresin.com within 48 hours of receiving your order.
For more details, please visit https://tulsiresin.com/pages/refund-and-cancellation-policyWhatsApp - +91- 7874968651